Our audiences include senior executives of medium to large corporations:
- CEOs, CFOs, CMOs, Senior HR Executives etc.
- Members of the Board of Directors
- All industries, English speaking
"How to Build a Truly Customer-Centric Culture within your Organization"
In the face of intense competition and massive cost pressures, how are you using the customer experience to differentiate yourself and drive customer loyalty?
Past Speaking Events
PROFITS BEYOND THE STORM
The global financial crisis is passing. Welcome to the Era of Endless Change.
The world has changed radically in the last 40 years but most corporations have changed very little. Need proof? According to a Deloitte study, average economy-wide Return on Assess (ROA) has steadily declined 75% since 1965. A Bain & Company study found "Even in the best of times nine of ten management teams fail to grow their companies profitably." Over the last ten years, the Standard & Poor 500 Index declined 24%.
Reengineering, restructuring, refinancing, reductions in staff and really expensive consultants have not helped the vast majority of businesses.
Current business leadership approaches are failing miserably . It's time to change or surely die. But change to what? What are those firms that are consistently successful, year-in-and-year-out, doing differently? In this keynote speech your audience will see the data and feel the urgency to change the way they lead their firms. They will see what Apple and Wal-Mart share but are missing at Dell and Sears: the 7 behaviors of truly market-driven firms.
Your audience will be engaged and inspired. They will depart with the insight to lead successfully in an Era of Endless Change. Will customize for your audience.