We help you create a customer-obsessed culture
MarketCulture makes it easy to learn, measure and act on employee feedback to create better customer experiences
GREAT COMPANIES TRUST MARKETCULTURE
Your customer-obsessed culture journey starts with learning what it really means to be customer-obsessed
What gets measured gets done.
We are the only company that can help you understand where you are today in order to build a customer-obsessed culture in the future.
Do you truly understand what ALL of your employees need to deliver great customer experiences?
Why MarketCulture?
Our goal is to help you make a difference in your customers’ lives
and businesses that will result in:
- Your customers loving to do business with you
- Your employees being inspired by your organization's purpose and staying to help achieve the vision
- Your investors wanting to support your growth
We have proven that a customer-obsessed culture that engages employees to deliver better customer experiences drives profitability.
What are the benefits of our approach to developing customer-obsessed culture?
Short term
- employees develop a customer mindset
- build a common language
- leaders get feedback + engagement of employees
- immediate practices are implemented shown to reduce costs.
A Proven Methodology
Designed by PhDs and data scientists to help you build the customer-obsessed culture unique to your organization.
Focused on a groundbreaking innovative practice model combined with employee feedback and actionable insights.
Best Practices in Customer Obsession
Tap into what's working in practice for the most innovative companies putting customers first.
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Explore MarketCulture’s library of best practices from leading-edge companies.
"The MRI™ and the corresponding customer immersion program helped us drive up our customer retention rates by 10% resulting in significant revenue increases."
Ryan Rampersaud
Managing Director
BlackRock
Customer Retention 10%