Develop your expertise and help your company build the customer-centric culture it needs to win
Become CERTIFIED in the practices and tools used by companies like Amazon, Google, and Apple in driving business performance to retain customers and engage employees
JOIN OUR COMMUNITY OF CUSTOMER OBSESSED PRACTITIONERS
BUILDING CUSTOMER-CENTRIC MINDSETS HAS NEVER BEEN MORE IMPORTANT
This LIVE online led blended workshop is like no other.
It will provide you with the knowledge to immediately create actions that make a tangible difference in your organization.
It will help you develop the business case to gain the buy-in of senior leadership so your CX initiatives are acted upon.
It will help you strategically position your role in the business as a trusted advisor to senior leadership.
This course combines our scientific approach and fun anecdotes from the world's best companies.
PLUS time for personalized discussions and activities with your fellow cohort, so you can get actionable insights from these five sessions.
Share experiences across the world with likeminded people.
We have helped some of the best companies in the world improve their customer-centric culture
Access to the world's leading experts in customer culture to guide and coach you
Module 1 – The Why and What of Customer Culture
Module 2 – The How - Best Practices in Shaping a Stronger Customer Culture
Module 3 – Building the Business Case and Getting Support
Module 4 – Taking Action to Move Forward
Module 5 - Customer Culture Project Completion + Online Exam
Join our EMEA/AUS 2020 Cohort from JUNE 5 2020
Limited Places Available ACT NOW!
Four weeks of Live Instructor-Led Sessions dates + times:
Module 1: Tuesday, June 9 (3 Hours)
Module 2: Tuesday, June 16 (2 Hours)
Module 3: Tuesday, June 23 (2 Hours)
Module 4: Tuesday, June 30 (2 Hours)
Module 5: Friday, July 10 (Project Submission + Exam)
Presentation and Certification Awards on July 23, 2020 (1 Hour)
All live sessions commence at:
8 am London (GMT),
9 am Brussels (CET),
11 am Middle East (GST),
3 pm Singapore Time
5 pm Sydney (AEST).
Your registration includes:
Four instructor-led work sessions with MarketCulture's leaders.
Exercises focused on developing your company's customer insight and foresight.
Your biggest customer-centric culture questions answered by our team of professionals.
An online recording of all sessions for unlimited future reference.
All presentation materials and links to videos.
Discussions and networking opportunities with other participants.
Learn how to measure your company's culture with the award-winning MRI.