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BUILDING A CUSTOMER-CENTRIC MINDSET HAS NEVER BEEN MORE IMPORTANT
These online courses are like no other.
It will provide you with the knowledge to immediately create actions that make a tangible difference in your organization.
It will help you develop the business case to gain the buy-in of senior leadership so your CX initiatives are acted upon.
It will help you strategically position your role in the business as a trusted advisor to senior leadership.
This course combines our scientific approach and fun anecdotes from the world's best companies.
PLUS activities with your fellow employees, so you can gain actionable insights from this course.
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Share experiences across the world with likeminded people.
Get Buyin/Gain Influence
Make your business case actionable.
Learn how a customer culture links to your business performance and benefits all employees.
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Become an Expert
Develop your customer-centric culture skills.
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Learn how to make progress towards a truly customer-centric company approach to doing business.
Be engaged with fun and practical learning
Combining
presentations, hands-on exercises, and individual reflection make the learning fun and practical.
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Join a Global Community
Learn from and share with an online community of practitioners facing the same challenges.
Only open to those who become certified.
We have helped some of the best companies in the world improve their customer-centric culture to drive superior performance
Access to the world's leading experts in customer culture to guide and coach you
Dr Linden R Brown
Expert in Customer-Centric Leadership, Strategy, and Measurement
Chris L Brown
Expert in Marketing, IT and Finance Customer Centricity
Sean Crichton-Browne
Expert in Sales and Frontline Customer Centricity
Hear from a recent graduate of the foundation course:
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