Develop your expertise and help your company build the customer-centric culture it needs to win
Become CERTIFIED in the practices and tools used by companies like Amazon, Google, and Apple in driving business performance to retain customers and engage employees



This LIVE online led blended workshop is like no other.  
It will provide you with the knowledge to immediately create actions that make a tangible difference in your organization.
It will help you develop the business case to gain the buy-in of senior leadership so your CX initiatives are acted upon.
It will help you strategically position your role in the business as a trusted advisor to senior leadership.
This course combines our scientific approach and fun anecdotes from the world's best companies.
PLUS time for personalized discussions and activities with your fellow cohort, so you can get actionable insights from these five sessions.
Share experiences across the world with likeminded people.

Get Buyin/Gain Influence

Make your business case actionable. 


Learn how customer culture links to your business performance and benefits all employees.

Become an Expert

Develop your customer-centric culture skills.

Learn how to make progress towards a truly customer-centric company approach to doing business.

Be engaged with fun and practical learning


presentations, hands-on exercises, group discussions, and individual reflection make the learning fun and practical.

Join a Global Community

Learn from and share with an online community of practitioners facing the same challenges.


Only open to those who become certified.

We have helped some of the best companies in the world improve their customer-centric culture

Access to the world's leading experts in customer culture to guide and coach you

Dr Linden R Brown

Expert in Customer-Centric Leadership, Strategy, and Measurement 

Chris L Brown

Expert in Marketing, IT and Finance Customer Centricity

Sean Crichton-Browne

Expert in Sales and Frontline Customer Centricity

Jef Teugels, CCXP - Expert in Consulting, IT, Marketing and Design Customer Centricity


Module 1 – The Why and What of Customer Culture
Module 2 – The How - Best Practices in Shaping a Stronger Customer Culture
Module 3 – Building the Business Case and Getting Support
Module 4 – Taking Action to Move Forward

Module 5 - Customer Culture Project Completion + Online Exam

Upcoming Programs:

Join our next 2020 Cohorts in EMEA, ASIA, AUSTRALIA and the USA in August and September 2020

Limited Places Available ACT NOW!

Your registration includes:
  • Four instructor-led work sessions with MarketCulture's leaders.

  • Exercises focused on developing your company's customer insight and foresight.

  • Your biggest customer-centric culture questions answered by our team of professionals.

  • All presentation materials and links to videos.

  • Discussions and networking opportunities with other participants.

  • Learn how to measure your company's culture with the award-winning MRI.

Customer-Centric Culture
$US 1995
per person
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Downtown San Jose

99 S Almaden Blvd

Suite 600

San Jose California 95113

Sydney, Australia.

Brussels, Belgium.


info at

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