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Our Global Network of Accredited Partners
Accredited Partners - Singapore, Hong Kong, Japan and Thailand

Tara Kimbrell Cole - CEO and Consultant Synovations and MarketCulture Expert Partner

Tara, a recognized expert in the fields of Organizational Learning and culture change, is CEO of Synovations® Pte. Ltd.  We co-create, design, and deliver culture change and organizational learning programs to build customer-centric cultures, systems thinking, innovation capabilities and highly-tuned team collaboration that optimize business opportunities. 


Our Organizational Learning approach to culture change deeply embeds the 8 MRI disciplines in the constitutional fabric of the enterprise, its leaders and managers. Synovations works closely with MarketCulture to assess, audit and assure the validation of the results delivered. These international client programs are customized in 14 languages. 


Tara is a member of the Board of Directors of the Global Association of Society for Organizational Learning (SoL) Communities and President and Board Chair of SoL (Singapore).

Lauren Houghton - Director of Breakthru Performance

We partner with you to assess your unique business and situation and become "growth ready", so you are able to:

Improve productivity, scale up and take your business cross boundaries; Seek new markets and grow regionally; Tap into technology and communications and become innovators.

Develop and attract, retain, help your people learn unlearn and relearn Navigate more easily your access to government and industry associations, networks, and where available funding schemes may assist your expansion plans

The Breakthru Performance parnership uses our expertise and experience to focus on customer-centric culture – how to build it, how to measure it and how to keep it sustainable. While many companies focus on their internal culture based upon their vision, values and beliefs but not in a way that relates how that impacts customers. We facilitate a creative mindset shift to enable you to create scenarios and then targeted strategies and tactics to traverse these obstacles. 

Ragil Ratnam - Director and Lead Coach - Pure Growth

Our focus is to help leaders and leadership teams understand how to build sustainable success through building vision and purpose, an aligned strategy, collaboration and implementation. Specifically, we specialise on the internally focused aspects of the Market Responsiveness Index. 

Koh Thong Joo - Director of Success Innovations

Koh Thong Joo provides training in helping companies to gain competitive advantage through customer-centricity. The training focuses on building customer-centric mindset; developing customer-focused strategy; and creating amazing customer experiences.

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Exclusive Accredited Partner - India, Bangladesh, Sri Lanka and Nepal

Anil V. Pillai - Exclusive Regional Partner

Anil is the CEO of the Consulting Firm, Terragni Consulting Ltd. We are a People and Customer strategy consulting and implementation company. We are passionate about creating communities of engaged employees and engaged customers for our client organizations. And in doing so, we partner our clients in building a sustained competitive advantage in their market place.

Our award winning solutions and models on Customer Centricity, Customer Experience and People Engagement, stand testimony to the rigor and discipline with which we approach our work. This and our continual and significant focus on delivering value to our clients, right from our inception in 2009, ensures a unique approach to solving complex customer and people challenges. 

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Accredited Partner - Pakistan

Mr Ali Malik (CCXP) - Director Static-A

Static-A is a specialized Customer Experience Consulting and Measurement firm in Pakistan which is specialized in working with various retail brands and SMEs in terms of designing & executing Customer Experience Measurements, State of the Art Mystery Shopping Programs, Voice of Customer Programs, Creating Customer Centric Cultures, Employee Engagement Programs, Omni-Channel CX initiatives, Market Research & Insights, Net Promoter Score NPS, Developing Retail Sales Performance Metrics, Training & Developments, Brand's & Business's Process-Service Design, Sales and Services Evaluations & Performance Assessments, Organizational Performance, & KPI Performance Management Systems.


Mr Ali Malik (CCXP) at Static-A is the First and only Certified Customer Experience Professional to attempt examination process and get qualified within Pakistan. He is a senior Coach/Consultant/CX Tech Enabler and helping dozens of Companies in designing and re-engineering Standard operating procedures for Brands, CX and Service Designs, Retail Management Consultancies, ISO & Trade outsourcing solutions for various local and International brands, manufacturers and Corporate in Pakistan, Middle East and world wide.

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