Dr Owen is the Chief Executive of Phoenix MRC, an insight consultancy that helps organisations improve business performance by sharpening their customer strategy.
After completing a doctorate in Experimental Psychology at Oxford University, Susan started her market research career with the Schlackman Research Organisation. Since then she has worked as an account director at Nielsen Consumer Research and as a company director for Consumer Profile Research Ltd. before founding Phoenix MRC in 1995.
Susan’s experience is broad – spanning household names in food, drinks, clothing, high street retailers, well known management consultancies, major banks, building societies and insurance companies, and national and international advertising agencies, amongst others. Additionally, she is on the board of trustees for two charities, Watermoor House RCH, which she chairs, and Cobalt – The Scanning Charity and until recently sat on the Public Policy Panel for Age UK.