Develop your skills and help your company build the customer-centric culture it needs to win

Become accredited in the practices and tools used by companies like Amazon, Google, and Virgin in driving business performance to retain customers and engage employees

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JOIN OUR COMMUNITY OF CUSTOMER OBSESSED PRACTITIONERS

About

BUILDING CUSTOMER-CENTRIC MINDSETS HAS NEVER BEEN MORE IMPORTANT

This LIVE online led blended workshop delivers the key knowledge you need to know to immediately put into action for your organization.

We combine our scientific approach and fun anecdotes from the world's best companies.

PLUS time for personalized discussions and activities with your fellow cohort, so you can get actionable insights from these four sessions.

Get Buyin/Gain Influence

Make the business case.

Learn how customer culture links to your business performance.

Skill-up

Develop your customer-centric culture skills.

Learn how to make progress towards a truly customer-centric company approach to doing business.

Fun, Engaging & Practical

Combining

presentations, hands-on exercises, group discussions, and individual reflection make the learning fun and practical.

Join a Global Community

Learn from and share with an online community of practitioners facing the same challenges.

Only open to those who become accredited.

We have helped some of the best companies in the world improve their customer-centric culture

Access to the world's leading experts in customer culture to guide and coach you using unique tools

Dr Linden R Brown

Expert in Customer-Centric Leadership, Strategy, and Measurement

Chris L Brown

Expert in Marketing, IT and Finance Customer Centricity

Sean Crichton-Browne

Expert in Sales and Frontline Customer Centricity

Jef Teugels, CCXP - Expert in Consulting, IT, Marketing and Design Customer Centricity

COURSE CONTENT

Module 1 – The Why and What of Customer Culture
Module 2 – The 8 Disciplines of a Customer Culture
Module 3 – Building the Business Case and Getting Support
Module 4 – Taking Action to Move Forward

Upcoming Programs:

Join our EMEA/AUS 2020 Cohort from JUNE 5 2020!

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Four weeks of Live Instructor-Led Sessions dates + times:
Module 1: Tuesday, June 9 (3 Hours)
Module 2: Tuesday, June 16 (2 Hours)
Module 3: Tuesday, June 23 (2 Hours)
Module 4: Tuesday, June 30 (2 Hours)

All live sessions held at 8 am London, 9 am Brussels, 11 am Dubai, and 5 pm Sydney time.

REGISTER

Your registration includes:

Four instructor-led work sessions.
Exercises focused on developing your company's customer insight and foresight.
Your biggest customer-centric culture questions answered by our team of professionals.
An online recording of all sessions for unlimited future reference.
All presentation materials and links to videos.
Discussions and networking opportunities with other participants.