BUILDING CUSTOMER-CENTRIC MINDSETS HAS NEVER BEEN MORE IMPORTANT
This LIVE online led blended workshop delivers the key knowledge you need to know to immediately put into action for your organization.
We combine our scientific approach and fun anecdotes from the world's best companies.
PLUS time for personalized discussions and activities with your fellow cohort, so you can get actionable insights from these four sessions.
Get Buyin/Gain Influence
Make the business case.
Learn how customer culture links to your business performance.
Develop your customer-centric culture skills.
Learn how to make progress towards a truly customer-centric company approach to doing business.
Fun, Engaging & Practical
presentations, hands-on exercises, group discussions, and individual reflection make the learning fun and practical.
Join a Global Community
Learn from and share with an online community of practitioners facing the same challenges.
Only open to those who become accredited.
We have helped some of the best companies in the world improve their customer-centric culture
Access to the world's leading experts in customer culture to guide and coach you using unique tools
Module 1 – The Why and What of Customer Culture
Module 2 – The 8 Disciplines of a Customer Culture
Module 3 – Building the Business Case and Getting Support
Module 4 – Taking Action to Move Forward
Join our EMEA/AUS 2020 Cohort from JUNE 5 2020!
Four weeks of Live Instructor-Led Sessions dates + times:
Module 1: Tuesday, June 9 (3 Hours)
Module 2: Tuesday, June 16 (2 Hours)
Module 3: Tuesday, June 23 (2 Hours)
Module 4: Tuesday, June 30 (2 Hours)
All live sessions held at 8 am London, 9 am Brussels, 11 am Dubai, and 5 pm Sydney time.
Your registration includes:
Four instructor-led work sessions.
Exercises focused on developing your company's customer insight and foresight.
Your biggest customer-centric culture questions answered by our team of professionals.
An online recording of all sessions for unlimited future reference.
All presentation materials and links to videos.
Discussions and networking opportunities with other participants.