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The 8 Behavioral Disciplines Videos
At the foundation of every customer-centric organization are eight behavioral disciplines that shape how it listens to, understands, and responds to employee and customer needs. These disciplines span every level of the business from leadership alignment and strategic clarity to frontline empowerment and deep customer insight.
Together, they form a practical roadmap for embedding customer focus throughout the organization transforming insight into action and culture into a lasting competitive advantage.
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