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The 8 Behavioral Disciplines Videos

At the foundation of every customer-centric organization are eight behavioral disciplines that shape how it listens to, understands, and responds to employee and customer needs. These disciplines span every level of the business from leadership alignment and strategic clarity to frontline empowerment and deep customer insight.

 

Together, they form a practical roadmap for embedding customer focus throughout the organization transforming insight into action and culture into a lasting competitive advantage.

Knowing your Customers
06:38
Customer Inspired Innovation
07:00
Knowing your Competitors
08:25
Competing for the Future
05:26
Navigating Market Shifts
06:50
The Glue that Connects
03:39
Teamwork to Create Customer Value
04:17
Singing from the same Song-Sheet
05:17
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