The CFO of a 2,400 employee finance group faced with bureaucracy run amok, leads a critical 'cultural transformation' to become customer-centric (utilizing our CRI assessment). The solution was surprising and easy to implement. The outcome was greater than anyone expected: annualized gains and savings of $15 mil; $55 mil created in business value.

 

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Telstra Case: Creating a Value Service Culture using the CRI. Use coupon FREE7

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