Our Global Network of Accredited Partners
United States &LATIN AMERICA
Accredited Partners - New York, Los Angeles, Orange County and San Diego
Scott Hamilton - CEO of NextWorks Strategy
Scott Hamilton is the CEO of NextWORKS Strategy, a premier provider of strategy, alignment, talent management, board effectiveness and executive performance programs.
He is a well-known leader in the successful improvement of executive and workforce performance for global “Fortune 500” through mid-market companies. With a multi-functional background as both an internal corporate executive and external trusted advisor, Scott has helped leaders and organizations be more effective in how they execute strategy. His executive and organizational coaching expertise includes the use unique organization strategic execution programs, global workforce planning methods, internal branding projects, leadership team performance sessions and the pioneering use of “collective intelligence” alignment programs. He has worked with leaders at all levels in building on their strengths to maximize team commitment, capability, focus and results in both start-up and established businesses.
Scott’s industry exposure has been both broad and deep. He has held key marketing, strategy, human resources and organization development executive roles and lead global strategic initiatives for such companies as McDonald’s, Nestle USA, Bergen Brunswig, AlliedSignal, ARAMARK Distribution and DirecTV. Scott has also founded several businesses and top advisory practices that have coached hundreds of C-level leaders through strategic planning, large-scale change efforts, teambuilding, merger and acquisition/integration activity teams, and developed in-house executive development programs.
Accredited Partners - Silicon Valley
Lynn Hunsaker - Chief Customer Officer of ClearAction Continuum
ClearAction Continuum helps companies engage all employees in making customer experience excellence a way of life. Our playbooks and roadmaps close the gaps revealed in your MRI™ assessment for accelerated and sustained growth. ClearAction Advisory’s signature services are Customer Excellence DNA™ and Digital Experience De-Siloed™. The ClearAction Advisory team members have long pedigrees of driving customer-centered culture and growth as executives in Fortune 500 companies. For marketing, service, success and customer experience roles, ClearAction Value Exchange is a SaaS professional development platform designed for daily access in 30-minute bites for same-day application, to navigate intersections with stakeholders, bridge silos, and become more influential in driving growth through customer-alignment.
Lynn led customer experience transformation for many years at Applied Materials and Sonoco in roles including Voice of the Customer Manager, Customer Satisfaction Improvement Manager, Director of Marketing, and Head of Global Quality. She serves on the board of directors for the Customer Experience Professionals Association and is a CXPA Recognized Experience Education Provider for the Certified Customer Experience Professional (CCXP) exam, with participants from more than 50 countries. Lynn has taught more than 20 courses at UC Berkeley Extension, San Jose State University, Mission College and UC Santa Cruz Extension. She is past president of Silicon Valley American Marketing Association and the Bay Area Association for Psychological Type. Lynn has three ehandbooks on Amazon Kindle, including Innovating Superior Customer Experience. She authored 6 benchmarking studies, including the first global study of business-to-business customer experience practices, and the first study of marketing operations practices. She is a CCXP, Professional Certified Marketer and Certified Myers Briggs Type Indicator Practitioner. Lynn is one of five CustomerThink Hall of Fame authors.
Accredited Partners - Miami and Latin America
Alejandro Ceron - CEO of SP&E Consultants (Miami)
Alejandro is the CEO of the Consulting Firm, Strategic Partnership & Execution Consultants. SP&E Consultants are a Boutique Consulting Firm that provide a set of processes & tools for Leaders wanting to create and sustain a Customer-Centric Strategy within a fully aligned organization.
Alejandro is a business-focused Global Executive successful in formulating and implementing strategies aligned with business growth and international expansion objectives. Proactive change agent and M&A practitioner who skillfully transforms culture while maximizing shareholder value. Skilled negotiator who builds high-performing teams that consistently deliver outstanding results. Experienced in leading organizational transformation across North America, Europe, Latin America, and Asia, Started his career in Mexico with Celanese, PEPSICO, Philips, Internationally for Philips in the Netherlands and the last 14 years for Marsh&McLennan.
Ilze Sola - CEO of Conecxa - Customer Experience (Sao Paulo, Brazil)
Ilze Sola is the CEO and founder of Conecxa, a consulting firm that helps companies to establish customer-centric strategies to improve business performance and stakeholder engagement.
At Conecxa we believe that putting the customer first, will ultimately lead to innovation, employee retention, superior decision-making, strategic alignment, customer loyalty and brand recognition. Through in-depth insight gathering, value-creation activities, customized training and customer experience transformation programs we help to build successful companies with a truly customer-centric culture.
Ilze has successfully led marketing and sales teams in global strategic initiatives over her 20+ year international executive career, in companies such as J&J, GSK, Roche and Philips. She has also become a trusted advisor and mentor for hundreds of startups in various acceleration programs, is a best seller co-author and is a behavior change specialist.